Question: Describe a time when you were in a team with major conflict. What happened and how did you help to resolve the conflict?

Alternative Question Phrasing:

Give us an example of working in a dysfunctional team or where there was conflict in the team. What was the cause? What did you do to help resolve the situation?

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Science and Logic,Complex Problem Solving,Social – Social Perceptiveness

Abilities:

Cognitive – Originality,Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Frequency of Conflict Situations,Job Structure – Structured versus Unstructured Work

Work Style (Person-Job Fit):

Analytical Thinking,Compassion/Concern for Others,Handling Ambiguity,Initiative,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s positive approach and conflict resolution skills.
If the candidate points on the situations rather than individuals for the cause of conflict.
If the candidate speaks about handling stress effectively.

Red Flags to Watch For:

If the candidate blames team members for being negative and being cause of conflicts.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions