Question: What is your approach to resolving difficult situations with a client or vendor?

Follow-up questions:

How effective is your approach?

Question Details:

Question Type:

Knowledge:

Skills:

Basic – Critical Thinking,Basic – Science and Logic,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Social Perceptiveness

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s logical thinking.
The candidate’s critical thinking skills.

Red Flags to Watch For:

Answers that reveal poor critical thinking skills and illogical thinking.

Sample Answer:

Whenever I am in a difficult situation with a client, I try to understand where the other party is coming from. Doing so will enable me to come up with a better way of explaining things. Of course, patience is definitely needed in situations like this.

Question Source: Unknown