Question: Tell me about a time when you made sure a customer was pleased with your service.

Alternative Question Phrasing:

N/A

Follow-up questions:

How did you do it? What preparations did you do?

Question Details:

Question Type:

Behavioral

Knowledge:

Customer and Personal Service

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Basic – Science and Logic

Other Factors:

Direct Job Experience,Personality-Job Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Communicating with Persons Outside Organization,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Analytical Thinking,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s professionalism in dealing with customers.

Red Flags to Watch For:

Poor customer service skills.

Sample Answer:

N/A

Question Source: Unknown