Question: Describe a time when you handled a difficult situation with a customer or vendor. What did you do and how was it resolved?
Alternative Question Phrasing:
- Have you handled a difficult situation with a client or vendor? How?
Follow-up questions:
- Were you happy with how it turned out in the end?
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s customer management skills.
The candidate’s critical thinking skills.
Red Flags to Watch For:
The candidate’s poor customer management skills.
The candidate’s poor critical thinking skills.
Sample Answer:
N/A
Question Source:
https://www.thebalancecareers.com/behavioral-job-interview-questions-2059620