Question: Discuss the interpersonal skills you think are needed to settle conflict or disagreements between others.

Alternative Question Phrasing:

Describe the personal skills needed to deal with conflict between other people.

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Science and Logic,Complex Problem Solving,Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Speed of Closure (Thinking Speed)

Other Factors:

Rapport Building Question

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Frequency of Conflict Situations

Work Style (Person-Job Fit):

Approachability,Handling Ambiguity,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate mentions strong listening skills, unbiased view points as major skills.
If the candidate shares a success story where they actually helped to resolve conflict.

Red Flags to Watch For:

If the candidate blames individuals for not letting them make their point.
If the candidate lacks empathy while listening out to people.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions