Question: Describe a time when you helped mediate a disagreement between others in your team. What happened and how did you resolve the issue?

Alternative Question Phrasing:

Tell us about a time when you had to deal with a conflict within your team. What did you do to help resolve the situation?

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Listening,Basic – Science and Logic,Complex Problem Solving,Social – Persuasion,Social – Social Perceptiveness

Abilities:

Cognitive – Oral Comprehension,Cognitive – Oral Expression,Cognitive – Perceptual Speed

Other Factors:

Candidate Preparedness,Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Approachability,Compassion/Concern for Others,Handling Ambiguity,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate emphasizes on active listening listens.
You are looking for candidate’s unbiased opinions about both the parties.
If the candidate tries to subside negative aspects as much as possible, so a positive communication can be promoted.
Bring out a win-win solution for the parties and connect their collaboration to team spirit.

Red Flags to Watch For:

If it becomes obvious that candidate’s thoughts are biased.
If the candidate does not take a balanced approach to understand the situation and takes into consideration their personal perspective that looks illogical at workplace.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions