Question: Describe a time when you convinced your client to try something new.

Alternative Question Phrasing:

Follow-up questions:

What was your approach to study if this idea would benefit your client?
How did this idea benefit your company?
What was the outcome?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Science and Logic,Basic – Speaking,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness,Systems Analysis

Abilities:

Cognitive – Oral Expression,Cognitive – Perceptual Speed,Cognitive – Visualisation

Other Factors:

Practical Intelligence (Street Smarts)

Work Activity (Task):

Information Input – Monitor Processes, Materials, or Surroundings,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Selling or Influencing Others,Mental Processes – Developing Objectives and Strategies,Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Attention to Detail,Compassion/Concern for Others,Humility,Initiative,Integrity/Honesty/Ethics

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate has carefully learned the benefits this new idea will bring for their clients.
You are looking for the candidate’s sensible and logical reasoning and strong communication skills.
If the candidate is able to influence the client.
It is important that the candidate shows honesty and also shares drawbacks this idea might have if any, however plans to overcome this failures should be communicated.

Red Flags to Watch For:

If the candidate only thinks about the benefit of the company and suggests this just to meet their targets considering the problems this might bring to the client.
If the candidate sounds does not have a proper plan of convincing the client and falls short of answering questions.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions