Question: Imagine this scenario: Your teammates are in disagreement over a workplace issue. They have turned to you as a neutral third party to come up with a solution that is fair to all of them. What will you do?

Alternative Question Phrasing:

N/A

Follow-up questions:

N/A

Question Details:

Question Type:

Situational

Skills:

Basic – Active Listening,Basic – Critical Thinking,Basic – Science and Logic,Basic – Speaking,Management of Personnel Resources,Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Oral Comprehension,Cognitive – Oral Expression,Cognitive – Perceptual Speed,Cognitive – Problem Sensitivity (Problem Recognition),Cognitive – Speed of Closure (Thinking Speed)

Other Factors:

Big 5 – Agreeableness,Management Level,Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Information Input – Inspecting Equipment, Structures, or Materials (for Problem Identification),Information Input – Monitor Processes, Materials, or Surroundings,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Relationship With Subordinates

Work Style (Person-Job Fit):

Approachability,Attention to Detail,Compassion/Concern for Others,Dependability,Handling Ambiguity,Human Equity (Opposite of Discrimination),Leadership/Command,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidates takes time to understand the cause of disagreement and comes up with a solution that is unbiased.
If the candidate can resolve the disagreement by formulating a strategy where everyone feels they are heard.
If the candidate gives proper reasons for not approving an idea.

Red Flags to Watch For:

If the candidate’s response sounds biased based on the previous experiences with the team members.
If the candidate has shown their authority to reject one group’s thoughts.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions