Question: Describe a situation where you needed to work with a client or customer who was very different from you.

Alternative Question Phrasing:

Follow-up questions:

Did you encounter any difficulties? How did you bridge the gap in the difference?

Question Type:

Knowledge:

Skills:

Other Factors:

Work Activity (Task):

Work Context (Person-Job/Team/Org Fit):

Work Style (Person-Job Fit):

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s customer management skills.
The candidate’s flexibility in dealing with diverse people.

Red Flags to Watch For:

Answers that reveal poor customer management skills.
Answers that reveal lack of flexibility in dealing with diverse people.

Sample Answer:

N/A

Question Source: Unknown