Question: What is your approach to resolving conflict between other team members or coworkers?

Alternative Question Phrasing:

Follow-up questions:

Question Details:

Question Type:

Skills:

Basic – Active Listening,Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Basic – Science and Logic,Complex Problem Solving,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Persuasion,Social – Social Perceptiveness

Abilities:

Cognitive – Deductive Reasoning,Cognitive – Speed of Closure (Thinking Speed)

Other Factors:

Rapport Building Question

Work Activity (Task):

Information Input – Estimating Characteristics of Objects, Events, or Information,Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Approachability,Compassion/Concern for Others,Handling Ambiguity,Initiative,Politeness,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

You will know how the candidate will fit in with other members of the department.
If the candidate emphasizes on the importance of collaboration and resolving problems professionally as a team.
You are looking for the candidate’s strategy for handling conflicts positively and professionally.
If the candidate provides a specific example where you understand clearly their methods for successfully resolving difficult workplace situations.

Red Flags to Watch For:

If the candidate has never experienced conflict situation.
If the candidate provides vague or general answer which has no clarity of what the situation was and how they approached to solving it.
If the outcome of the resolution wasn’t pleasant and unaccepted by either of the team members.

Sample Answer:

N/A

Question Source: Unknown