Question: Imagine this scenario: You and your supervisor have arranged to meet a client on a Saturday. You and your client have arrived, but your supervisor has been in an accident and cannot attend the meeting. The client wants answers today. What do you do?

Alternative Question Phrasing:

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Follow-up questions:

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Question Details:

Question Type:

Situational

Skills:

Basic – Science and Logic,Complex Problem Solving,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus)

Abilities:

Cognitive – Oral Expression,Cognitive – Originality

Other Factors:

Big 5 – Openness to Experience (Open Mindedness),Candidate Preparedness,Personal Improvement (Growth),Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit,Self-Awareness

Work Activity (Task):

Interacting with Others – Communicating with Persons Outside Organization,Mental Processes – Thinking Creatively (Creativity),Mental Processes – Updating and Using Relevant Knowledge,Work Output – Process Management

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results),Job Structure – Structured versus Unstructured Work

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Analytical Thinking,Approachability,Dependability,Handling Ambiguity,Independence,Initiative,Patience,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate emphasizes on displaying confidence to handle the situation.
If the candidate considers using their soft skills to explain their situation to the client and to answer as many questions possible.

Red Flags to Watch For:

If the candidate asks the client for another appointment since the manager is not available.
If the candidate sounds too confident but does not highlight what skills they would use to handle this situation.

Sample Answer:

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Question Source: https://www.wikijob.co.uk/content/interview-advice/interview-questions