Question: Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?

Alternative Question Phrasing:

Follow-up questions:

Question Type:

Behavioral

Knowledge:

Skills:

Abilities:

Work Activity (Task):

Work Context (Person-Job/Team/Org Fit):

Work Style (Person-Job Fit):

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s customer management skills.
The candidate’s flexibility in handling conflicts.

Red Flags to Watch For:

The candidate’s poor customer management skills.
The candidate’s lack of flexibility in handling conflicts.

Sample Answer:

N/A

Question Source: Unknown