Question: Describe a time where you had to improve a team’s performance. What challenges did you encounter and how did you address them?

Alternative Question Phrasing:

Follow-up questions:

What was the outcome?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Social – Coordination (Adjusting one’s own actions in relation to others)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Management Level,Personality-Job Fit,Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Interacting with Others – Performance Management (Guiding, Directing, and Motivating Subordinates)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s performance management skills.
The candidate’s leadership skills.
The candidate’s critical thinking skills.

Red Flags to Watch For:

The candidate’s poor performance management skills.
The candidate’s poor leadership skills.
The candidate’s poor critical thinking skills.

Sample Answer:

When I was handling sales. there was a time when my team was not meeting goals. I just talked to each and everyone of them and motivated them to do better. I also put a support system in place to help them. After a month or so, I saw some improvements.

Question Source: Unknown