Question: Describe a time when you used extra care and attention to make sure the person you were communicating with had fully understood your information.

Alternative Question Phrasing:

Describe a time when you took extra effort to make sure the person with whom you were communicating with had really understood your point. How did you do this?

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Listening,Basic – Monitoring (Making observations of self and environment),Basic – Science and Logic,Basic – Speaking,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Oral Expression,Cognitive – Originality,Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Personal Improvement (Growth),Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit,Rapport Building Question

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Interpreting the Meaning of Information for Others (Informing),Interacting with Others – Provide Consultation and Advice to Others,Mental Processes – Developing Objectives and Strategies

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others,Interpersonal Relationships – Relationship With Subordinates,Job Structure – Structured versus Unstructured Work

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Compassion/Concern for Others,Confidentiality,Initiative,Patience,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate has a structured way of asking simple questions to ensure they are understood well.
If the candidate is open to make changes to their style of communication so they can be understood.
If the candidate is patient enough to repeat the information if needed.

Red Flags to Watch For:

If the candidate does not have a plan in place to check at regular intervals if they were understood.
If the candidate sounds unsure about what questions they could ask to check if their information was understood.

Sample Answer:

N/A

Question Source: https://www.jobbankusa.com/interview_questions_answers/