Question: Describe a time you had to deal with a difficult or challenging issue with an employee. How did you handle it and what was the outcome?

Alternative Question Phrasing:

Follow-up questions:

Question Type:

Behavioral

Knowledge:

Skills:

Abilities:

Other Factors:

Personality-Job Fit

Work Activity (Task):

Work Style (Person-Job Fit):

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s conflict management skills.
The candidate’s professionalism.

Red Flags to Watch For:

The candidate’s poor conflict management skills.
The candidate’s lack of professionalism.

Sample Answer:

N/A

Question Source: Unknown