Question: Describe a time when you were proactive in finding a solution to a problem encountered by your customers.

Alternative Question Phrasing:

Follow-up questions:

What was the outcome?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Basic – Science and Logic,Social – Coordination (Adjusting one’s own actions in relation to others)

Other Factors:

Personality-Job Fit

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Working Directly with the Public,Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s critical thinking skills.
The candidate’s flexibility in dealing with customers.
The candidate’s problem-solving skills.

Red Flags to Watch For:

The candidate’s poor critical thinking skills.
The candidate’s lack of flexibility in dealing with customers.
The candidate’s poor problem-solving skills.

Sample Answer:

N/A

Question Source: Unknown