Question: Give me an example of a time when you dealt with a difficult situation with a cilent or customer.
Alternative Question Phrasing:
- Tell me about a time you experienced a difficult situation with a client or customer. What did you do?
Follow-up questions:
- What was the outcome?
- What did you learn from that experience?
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s customer management skills.
The candidate’s flexibility in dealing with a challenging situation.
Red Flags to Watch For:
The candidate’s poor customer management skills.
The candidate’s lack of flexibility in dealing with a challenging situation.
Sample Answer:
N/A
Question Source:
Unknown