Question: Describe a time when a subordinate or direct report came to you with a complaint. What did you do and what was the outcome?

Alternative Question Phrasing:

Follow-up questions:

What did you learn from that experience?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Social – Coordination (Adjusting one’s own actions in relation to others),Social – Social Perceptiveness

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Management Level,Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Style (Person-Job Fit):

Adaptability/Flexibility,Analytical Thinking,Humility,Patience

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s professionalism especially in handling complaints or negative feedback.
The candidate’s management skills.
The candidate’s interpersonal skills.

Red Flags to Watch For:

The candidate’s lack of professionalism especially in handling complaints or negative feedback.
The candidate’s poor management skills.
The candidate’s poor interpersonal skills.

Sample Answer:

N/A

Question Source: Unknown