Question: Describe a time when you convinced a manager or company senior to make a change in a work process for the benefit of the organization. How did you convince them?

Alternative Question Phrasing:

Explain a time when you had to compile a team to help improve an aspect of your company. How did you go about finding the right members to involve? What were the existing problems within the company and how did you lead a team to address them?

Follow-up questions:

Where did you source for the team members? What were the quality improvements that you proposed or implemented? How did the team do overall? Did the team members work well together?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Social – Persuasion

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Organization Fit

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Coordinating the Work and Activities of Others,Interacting with Others – Innovation Management

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Innovation

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s critical and analytical thinking skills.
The candidate’s innovativeness.
The candidate’s persuasive skills.
The candidate’s leadership skills.

Red Flags to Watch For:

The candidate’s poor critical and analytical thinking skills.
Answers that reveal lack of innovation.
The candidate’s lack of persuasive skills.
The candidate’s poor leadership skills.

Sample Answer:

N/A

Question Source: https://www.greenhouse.io/guidance/competency-based-interview-questions