Question: Describe a time when you successfully helped to mediate conflict between others. What happened and how did you handle it?

Alternative Question Phrasing:

Tell me about a time when you helped to successfully mediate in a conflict? How did you feel?

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Science and Logic,Complex Problem Solving,Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Originality

Other Factors:

Candidate Preparedness,Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Provide Consultation and Advice to Others,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Approachability,Compassion/Concern for Others,Handling Ambiguity,Initiative,Patience,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s strategy to diffuse conflicts.
If the candidate emphasizes on how they tried to maintain focus on the business.
If the candidate narrates a situation where there action had a positive effect on the business.

Red Flags to Watch For:

If the candidate believes mediating a conflict is unnecessary intervention and that the two parties involved in conflict should figure out their way.

Sample Answer:

N/A

Question Source: https://www.jobbankusa.com/interview_questions_answers/