Question: Imagine this scenario: You are in a sales conversation with your customer. Your customer is requesting something that is not part of company policy, nor is it in the interest of the company. What do you do?
Alternative Question Phrasing:
- Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Follow-up questions:
- N/A
Question Details:
Question Type:
Skills:
Basic – Active Listening,Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Basic – Science and Logic,Basic – Speaking,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
What to look for in an answer:
You are looking for the candidate’s ability to clearly explain the company policy and that they are bound to follow them.
If the candidate provides alternatives to the customer that creates a win-win situation for the both of them.
Red Flags to Watch For:
If the candidate believes in responding too straightforward that might sound rude and not cooperative.
Sample Answer:
N/A
Question Source:
https://www.jobbankusa.com/interview_questions_answers/