Question: What is your approach to initiating contact with a customer?

Alternative Question Phrasing:

Can you explain how you contact or initiate communications with customers?

Follow-up questions:

Question Details:

Question Type:

Skills:

Basic – Speaking,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus)

Abilities:

Cognitive – Oral Comprehension,Cognitive – Oral Expression

Other Factors:

Big 5 – Agreeableness,Big 5 – Openness to Experience (Open Mindedness),Rapport Building Question,Self-Awareness

Work Activity (Task):

Information Input – Estimating Characteristics of Objects, Events, or Information,Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Persons Outside Organization

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Frequency of Contact With Others

Work Style (Person-Job Fit):

Adaptability/Flexibility,Compassion/Concern for Others,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s ability to have a healthy relationships with their customers.
If the candidate sounds enthusiastic to build a larger customer base.
If the candidate emphasizes on preparing for any objections and how they would handle them effortlessly.

Red Flags to Watch For:

If the candidate sounds unsure how to approach the customer.
If the candidate feels they will handle the situation when they face it.

Sample Answer:

N/A

Question Source: https://www.jobbankusa.com/interview_questions_answers/