Question: Imagine this scenario: You are the accounts manager of several valued clients for your company. However, one day you witness one of your valued clients carrying out unethical actions. What do you do?

Alternative Question Phrasing:

What would you do if you a saw a valued customer behaving in an unethical manner?

Follow-up questions:

N/A

Question Details:

Question Type:

Situational

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Systems – Judgment and Decision Making

Abilities:

Cognitive – Oral Expression,Cognitive – Problem Sensitivity (Problem Recognition),Cognitive – Speed of Closure (Thinking Speed)

Other Factors:

Big 5 – Neuroticism (Emotion Regulation),Candidate Preparedness,Personality-Job Fit,Personality-Organization Fit,Practical Intelligence (Street Smarts),Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Information Input – Inspecting Equipment, Structures, or Materials (for Problem Identification),Information Input – Monitor Processes, Materials, or Surroundings,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Mental Processes – Analyzing Data or Information,Mental Processes – Developing Objectives and Strategies,Mental Processes – Evaluating Compliance with Standards,Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Assertiveness/Courage,Attention to Detail,Handling Ambiguity,Initiative,Integrity/Honesty/Ethics

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s courageous behavior to evaluate if the current relationship with this client should be continued.
If the candidate ensures that their company is not dragged into such behavior.
You are looking for the candidate’s sense of urgency to address this concern at the earliest.
You are looking for the candidate’s strong communication skills in taking this up in a sensible manner.

Red Flags to Watch For:

If the candidate shows hasty decision of confronting the client before doing proper research.

Sample Answer:

N/A

Question Source: https://www.jobbankusa.com/interview_questions_answers/