Question: Imagine this scenario: You are talking to a customer over the phone when another customer walks into your store. You are the only staff member present at the time. What do you do?

Alternative Question Phrasing:

Have you ever had to deal with a customer while having another one on the phone?

Follow-up questions:

Question Type:

Situational

Skills:

Abilities:

Other Factors:

Work Activity (Task):

Work Context (Person-Job/Team/Org Fit):

Work Style (Person-Job Fit):

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s critical thinking and problem solving skills.

Red Flags to Watch For:

The candidate’s poor critical thinking and ineffective problem solving skills.

Sample Answer:

N/A

Question Source: https://resources.workable.com/stories-and-insights/6-best-interview-questions-for-employers-alternatives-to-cliched-questions