Question: Imagine this scenario: A potential customer is talking to you and then insults our product. How would you respond?
Alternative Question Phrasing:
- N/A
Follow-up questions:
- Will you still be willing to serve this customer? Why or Why not?
Question Details:
Question Type:
Skills:
Other Factors:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
The candidate’s professionalism when dealing with difficult customers.
The candidate’s critical thinking.
Red Flags to Watch For:
The candidate’s unprofessionalism when dealing with difficult customers.
The candidate’s poor critical thinking skills.
Sample Answer:
N/A
Question Source:
Unknown