Question: Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?

Alternative Question Phrasing:

How have you handled a situation in the past where your client has changed the brief or “changed the goalposts”?

Follow-up questions:

Can you comfortably handle a similar occasion now?

Question Details:

Question Type:

Behavioral

Skills:

Social – Coordination (Adjusting one’s own actions in relation to others),Social – Negotiation,Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others

Abilities:

Cognitive – Information Ordering,Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Big 5 – Neuroticism (Emotion Regulation)

Work Activity (Task):

Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Frequency of Conflict Situations

Work Style (Person-Job Fit):

Patience,Politeness,Self Control,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking if the interviewee has good customer relation, patience and tolerance for pressure and stress.
You are looking to see if the interviewee has self-control on their emotions, (Neuroticism)

Red Flags to Watch For:

If the interviewee lacks neuroticism
If the interviewee lacks good customer relation skills.

Sample Answer:

N/A

Question Source: https://www.zippia.com/employer/behavioural-interview-questions/