Question: Describe a time when you went well out of your way to deliver the best possible service to a customer. What did you do and what was their reaction?

Alternative Question Phrasing:

Give an example of a time you went well out of your way to ensure a customer received the best possible service from you and organization.
What was their reaction?

Follow-up questions:

What impact did that experience have on you personally and the organization as a whole?

Question Details:

Question Type:

Behavioral

Skills:

Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus)

Other Factors:

Big 5 – Conscientiousness (Work Ethic),Personality-Job Fit

Work Activity (Task):

Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Selling or Influencing Others

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Frequency of Contact With Others

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Initiative

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for initiative to achieve and surpass customer expectation.
You are looking for customer service qualities.
You are looking for self motivation, ambition and inspiration in interviewee.

Red Flags to Watch For:

If the interviewee has never taken the initiative to go beyond the obvious.

Sample Answer:

N/A

Question Source: https://www.zippia.com/employer/behavioural-interview-questions/