Question: Describe a time when you went out of your way to defend a customer. What happened and why did you do this?

Alternative Question Phrasing:

When have you ever gone out on a limb to defend a customer?
What happened?

Follow-up questions:

Do you think you will put yourself in the same situation again?
If not, why?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Speaking,Social – Negotiation

Abilities:

Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Interacting with Others – Assisting and Caring for Others,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Deal With Unpleasant or Angry People,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Assertiveness/Courage,Compassion/Concern for Others,Human Equity (Opposite of Discrimination)

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking to determine how courageous the interviewee is.
You are looking to determine how ethical the interviewee is,

Red Flags to Watch For:

N/A

Sample Answer:

N/A

Question Source: https://www.zippia.com/employer/behavioural-interview-questions/