Question: In your opinion, how would you define good customer service?

Alternative Question Phrasing:

What does customer service look like to you?

Follow-up questions:

Is there an example you can share for excellent customer service you provided?
What technical skills did you use to help the customer?

Question Details:

Question Type:

Skills:

Basic – Active Listening,Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness,Systems – Judgment and Decision Making

Abilities:

Cognitive – Fluency of Ideas (Idea Generation Frequency)

Other Factors:

Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Information Input – Gathering Information,Interacting with Others – Provide Consultation and Advice to Others,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Face-to-Face Discussions,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Frequency of Contact With Others,Job Structure – Handling Competition,Job Structure – Handling Time Pressure

Work Style (Person-Job Fit):

Adaptability/Flexibility,Approachability,Attention to Detail,Compassion/Concern for Others,Initiative,Innovation,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

Look if the employee mentions the importance of active listening, staying calm and composed and patience. Have they used terms that are specific to their company.

Red Flags to Watch For:

If they haven’t used any company specific terms. Talking negative about customer’s demand. Not showing responsibility.

Sample Answer:

N/A

Question Source: https://www.indeed.com/career-advice/interviewing/top-interview-questions-and-answers