Question: Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?

Alternative Question Phrasing:

Tell me about initiatives you have taken to improve procedures at work? Were you successful? Would you do anything different now?

Follow-up questions:

How did you handle resistance to change?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment),Social – Coordination (Adjusting one’s own actions in relation to others),Systems – Judgment and Decision Making,Systems Analysis,Systems Evaluation,Technical (General)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility),Cognitive – Originality

Other Factors:

Big 5 – Openness to Experience (Open Mindedness)

Work Activity (Task):

Mental Processes – Developing Objectives and Strategies,Mental Processes – Thinking Creatively (Creativity),Work Output – Process Management,Work Output – Quality Improvement

Work Context (Person-Job/Team/Org Fit):

Job Structure – Freedom to Make Decisions,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Adaptability/Flexibility,Analytical Thinking,Handling Ambiguity,Initiative

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s willingness to make initiatives to improve work efficiency.
The candidate’s commitment to quality of work output.

Red Flags to Watch For:

Lack of any contribution to improve work efficiency.
Complacency.

Sample Answer:

There was this idea that I initiated in my past work wherein we made use of a project management tool (Asana) in order to track deliverables and adhere to timelines.
That also encouraged collaboration among team members.

Question Source: https://www.jobbankusa.com/interview_questions_answers/