Question: What is your usual approach to resolving a work-related issue?

Alternative Question Phrasing:

When faced with a work-related problem, what steps do you take to address the issue?

Follow-up questions:

How can you say that this approach is efficient and effective in resolving a work-related issue?
Do you use this approach every time?
How was this approach worked for you?
Is this your only approach?
Would you ask for support as part of your approach?

Question Details:

Question Type:

Skills:

Basic – Critical Thinking,Complex Problem Solving,Social – Coordination (Adjusting one’s own actions in relation to others),Systems – Judgment and Decision Making

Abilities:

Cognitive – Category Flexibility (Mental Flexibility),Cognitive – Deductive Reasoning,Cognitive – Flexibility of Closure (Pattern Detection),Cognitive – Fluency of Ideas (Idea Generation Frequency),Cognitive – Inductive Reasoning,Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Mental Processes – Developing Objectives and Strategies,Mental Processes – Making Decisions and Solving Problems,Mental Processes – Organizing, Planning, and Prioritizing Work

Work Context (Person-Job/Team/Org Fit):

Job Structure – Consequence of Error,Job Structure – Freedom to Make Decisions,Job Structure – Frequency of Decision Making,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Analytical Thinking,Attention to Detail,Initiative,Innovation

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking to understand the interviewee’s thought process regarding problem-solving.

Red Flags to Watch For:

If the interviewee shows a lack of ability to solve problems, that is a red flag. The interviewee’s problem-solving style is only a red flag if it conflicts with the current work culture.

Sample Answer:

N/A

Question Source: https://www.jobbankusa.com/interview_questions_answers/