Question: Describe a time when your colleague got angry with you. What happened and how did you deal with it?

Alternative Question Phrasing:

N/A

Follow-up questions:

Do you think you handled the situation well?
Was the reason of anger related to work?
Whom did you approach to get help from to handle this situation?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Listening,Basic – Speaking,Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Oral Comprehension,Cognitive – Oral Expression,Cognitive – Problem Sensitivity (Problem Recognition)

Other Factors:

Big 5 – Agreeableness,Big 5 – Extraversion,Rapport Building Question,Self-Awareness

Work Activity (Task):

Interacting with Others – Assisting and Caring for Others,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With Unpleasant or Angry People,Interpersonal Relationships – Face-to-Face Discussions,Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Approachability,Compassion/Concern for Others,Handling Ambiguity,Patience,Persistence/Perseverance,Politeness,Self Control,Stress Tolerance

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate mentions characteristics like listening, giving space and using social skills to understand the reason for the anger.

Red Flags to Watch For:

If the candidate doesn’t care to know the reason for their colleagues’ anger.
If the candidate has absolutely no social skills

Sample Answer:

N/A

Question Source: Unknown