Question: Imagine this scenario: Your client has asked you to make a decision on a project within the next hour otherwise they will take their business elsewhere. However, you do not feel like you have enough information on hand to make this decision. What do you do?

Alternative Question Phrasing:

What steps do you take when you have to make an immediate decision and you do not feel you have all the relevant or necessary information?

Follow-up questions:

Why is that your course of action?
Has this happened to you previously? Please explain.

Question Details:

Question Type:

Situational

Skills:

Basic – Critical Thinking,Complex Problem Solving,Systems – Judgment and Decision Making

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Work Activity (Task):

Information Input – Estimating Characteristics of Objects, Events, or Information,Information Input – Gathering Information,Mental Processes – Making Decisions and Solving Problems,Mental Processes – Thinking Creatively (Creativity)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Analytical Thinking,Innovation

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s decision-making and analytical skills.
How to handle difficult clients.
How the candidate handles work pressures.

Red Flags to Watch For:

Answers that reflect inability to make quick, sound decisions or undecisiveness.
Crumbling under pressure.

Sample Answer:

For situations like this, I escalate it to top management or my immediate superior but before I do, I seek the help of my peers to feed me with all the pertinent information needed.

Question Source: https://www.jobbankusa.com/interview_questions_answers/