Question: Describe a time when you requested for feedback on yourself from a manager or customer, and then used the feedback to improve your work performance.

Alternative Question Phrasing:

When was the last occasion you asked for direct feedback from a superior or a customer? How did you then use this knowledge to improve your personal performance?

Follow-up questions:

How important is feedback to you? Please elaborate.

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Learning,Basic – Monitoring (Making observations of self and environment)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Big 5 – Openness to Experience (Open Mindedness),Personal Improvement (Growth)

Work Activity (Task):

Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Updating and Using Relevant Knowledge,Work Output – Quality Improvement

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Humility,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s ability to acknowledge area(s) for improvement and manage constructive criticisms.
The candidate’s ability to manage feedback.

Red Flags to Watch For:

When the candidate is too proud to acknowledge area(s) for improvement and thinks highly of himself/herself.

Sample Answer:

Feedback is very important. It is part of the process to achieve excellence. We will never improve if we don’t know how to accept constructive feedback. Last quarter, we just had our appraisal and I was glad to know both positive and negative feedback regarding my performance. I will strive harder to learn from my mistakes.

Question Source: https://www.jobbankusa.com/interview_questions_answers/