Question: What is your approach to fully understand a situation when the person explaining the situation to you is unable to clearly communicate what happened?

Alternative Question Phrasing:

Are you capable of getting to the bottom of a situation, when someone is incapable of communicating what they really mean? If so how do you achieve this?

Follow-up questions:

Why did you choose that strategy?
Has this happened to you already? What did you do and what was the outcome?

Question Details:

Question Type:

Skills:

Basic – Active Listening,Complex Problem Solving,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Social Perceptiveness

Abilities:

Cognitive – Category Flexibility (Mental Flexibility),Cognitive – Inductive Reasoning

Other Factors:

Personality-Team Fit

Work Activity (Task):

Information Input – Gathering Information,Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Interpreting the Meaning of Information for Others (Informing),Mental Processes – Analyzing Data or Information,Mental Processes – Judging the Value of Things, Services, or People

Work Style (Person-Job Fit):

Analytical Thinking,Approachability,Patience,Persistence/Perseverance,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s ability to handle difficult situations.

Red Flags to Watch For:

Speaking ill of others.
The candidate’s immaturity in handling difficult situations.

Sample Answer:

If the person who is supposed to communicate what happened cannot do so effectively, I will resort to asking others who witnessed what transpired. In the absence of a witness, I will be persistent and patient. I will ask a lot of questions so I’d understand better.

Question Source: https://www.jobbankusa.com/interview_questions_answers/