Question: What is your approach to handling feedback that other people are having difficulty communicating with you?

Alternative Question Phrasing:

How do you deal with situations when others are finding it hard to communicate effectively with you?

Follow-up questions:

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Listening,Basic – Critical Thinking,Social – Social Perceptiveness

Abilities:

Cognitive – Category Flexibility (Mental Flexibility),Cognitive – Oral Comprehension,Cognitive – Oral Expression

Other Factors:

Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Information Input – Gathering Information,Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Thinking Creatively (Creativity)

Work Style (Person-Job Fit):

Adaptability/Flexibility,Analytical Thinking,Humility,Patience,Persistence/Perseverance

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s effective communication skills.
The candidate’s ability to handle difficult situations.

Red Flags to Watch For:

Being impatient.
The candidate’s poor ability to handle difficult situations.

Sample Answer:

Not everyone is good in conveying their ideas. At times, we need to be patient and probe or ask a lot of clarifying questions so we can understand the other person and avoid miscommunications. There was even a time when I asked a customer to just send the feedback through email if she is more comfortable in doing so. You see, some people are better in written communication that oral.

Question Source: https://www.jobbankusa.com/interview_questions_answers/