Question: What is your approach to convincing team members and staff members the need for change in their work flow or work environment?

Alternative Question Phrasing:

How do you explain to team members that they need to immediately alter a process? (e.g. for developers, the team needs to build a new feature on a tight deadline, due to additional system requirements)
How would you persuade your team that they need to change their work processes for the benefit of the team?

Follow-up questions:

Has this ever happened to you?
Why did you choose to do it this way?
Have you found this method to be effective?
Do you have a secondary method you use?
If you face resistance to change, what would you do?

Question Details:

Question Type:

Knowledge/Skill Based

Skills:

Management of Personnel Resources,Social – Negotiation,Social – Persuasion,Social – Social Perceptiveness

Other Factors:

Executive Level,Management Level,Personality-Organization Fit,Personality-Team Fit,Practical Intelligence (Street Smarts)

Work Activity (Task):

Interacting with Others – Assigning Tasks to Others (Delegation and Direction),Interacting with Others – Change Management,Interacting with Others – Coaching and Developing Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Coordinating the Work and Activities of Others,Interacting with Others – Developing and Building Teams,Interacting with Others – Interpreting the Meaning of Information for Others (Informing),Interacting with Others – Performance Management (Guiding, Directing, and Motivating Subordinates),Interacting with Others – Selling or Influencing Others,Mental Processes – Scheduling Work and Activities (Rostering)

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others,Interpersonal Relationships – Relationship With Subordinates,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Assertiveness/Courage,Leadership/Command

Question Frequency

Question Difficulty

What to look for in an answer:

Look for communication skills, teamwork skills, change management skills, and persuasion skills.

Red Flags to Watch For:

Look out for answers that show no clear approach, poor communication, poor teamwork and poor persuasion skills.

Sample Answer:

N/A

Question Source: https://resources.workable.com/interview-questions/