Question: Imagine this scenario: You have been tasked with responding to a negative online review about your company’s product or service. How would you respond?
Alternative Question Phrasing:
- How would you reply to a negative online review about our company?
Follow-up questions:
- Why did you choose to do it this way?
- What other ways could you respond?
- What exactly would you say or post?
Question Details:
Question Type:
Knowledge:
Work Activity (Task):
Work Context (Person-Job/Team/Org Fit):
Work Style (Person-Job Fit):
What to look for in an answer:
Look for written conflict resolution skills and but still with a service-oriented mindset.
Red Flags to Watch For:
Look out for negative responses, poor written communication skills, and “fuelling the fire” answers.
Sample Answer:
N/A
Question Source:
https://resources.workable.com/interview-questions/