Question: Imagine this scenario: You are in negotiations with a client. Someone at the table has said something that has inadvertently compromised your credibility. Their statement is partially true, and can be traced back to you, but the statement is also partially misinformation. What do you do?

Alternative Question Phrasing:

When your credibility is compromised, what steps do you take to rectify the situation?

Follow-up questions:

Do you think your strategy will be effective? Why?

Question Details:

Question Type:

Situational

Skills:

Basic – Critical Thinking,Social – Negotiation,Social – Persuasion,Social – Rapport Buiding/Relating and Connecting with others,Social – Social Perceptiveness

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Practical Intelligence (Street Smarts)

Work Activity (Task):

Interacting with Others – Resolving Conflicts and Negotiating with Others (Conflict Management),Mental Processes – Judging the Value of Things, Services, or People,Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Frequency of Conflict Situations,Interpersonal Relationships – Frequency of Contact With Others

Work Style (Person-Job Fit):

Adaptability/Flexibility,Analytical Thinking,Humility,Integrity/Honesty/Ethics

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s professionalism in handling a difficult situation.
The candidate’s negotiating skills.

Red Flags to Watch For:

The candidate’s unprofessional ways in dealing with difficult situations.
The candidate’s poor negotiating skills.

Sample Answer:

When something like this happens to me, I will own it and apologize, when needed. ‘Dodging’ might just make it worst. I will politely correct whatever misinformation was presented. I will also try to rebuild my credibility by focusing on my or the company’s good points then proceed with the negotiations.

Question Source: https://www.jobbankusa.com/interview_questions_answers/