Question: Give me an example of a time you did more than was required in your job.

Alternative Question Phrasing:

Follow-up questions:

How did you feel about it?
How often does it happen?

Question Details:

Question Type:

Knowledge/Skill Based

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Mental Processes – Making Decisions and Solving Problems,Work Output – Quality Improvement

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Analytical Thinking

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s commitment to get things done.
The candidate’s flexibility when it comes to task assignments.
The candidate’s dependability.

Red Flags to Watch For:

The candidate’s lack of commitment to get things done.
The candidate’s lack of flexibility when it comes to task assignments.

Sample Answer:

My job does not require dealing with customers directly but there was an instance when I assisted a customer due to the urgency and magnitude of the issue. I didn’t mind because I know that it will benefit the company in the end.

Question Source: Unknown