Question: Imagine this scenario: You are working with a customer who has opposing social beliefs to your own. They are quite vocal about their beliefs and often bring it up during sales conversations, sometimes asking you to agree with their opinions. What would you do or how would you communicate with them?

Alternative Question Phrasing:

Follow-up questions:

Question Details:

Question Type:

Situational

Skills:

Basic – Active Listening,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Social – Social Perceptiveness

Abilities:

Cognitive – Oral Comprehension

Other Factors:

Candidate Preparedness,Personality-Job Fit,Personality-Organization Fit

Work Activity (Task):

Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Selling or Influencing Others

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Adaptability/Flexibility,Handling Ambiguity,Politeness

Question Frequency

Question Difficulty

What to look for in an answer:

If the candidate is patient enough to listen to the customer’s voice.
If the candidate is able to weigh the pros and cons of agreeing to customer’s opinions.
If the candidate understands the importance of assertion and how to use it carefully.

Red Flags to Watch For:

If the candidate is easily giving away to customer’s will.
If the candidate jumps into decisions too soon without listening to the customer’s opinions completely.

Sample Answer:

N/A

Question Source: https://blog.hubspot.com/marketing/marketing-interview-questions