Question: Describe a time when you had trouble learning a new machine, software, or precedure. How did you deal with the situation?

Alternative Question Phrasing:

Follow-up questions:

What was the outcome?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Active Learning,Basic – Learning Strategies

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Job Fit,Self-Awareness

Work Activity (Task):

Mental Processes – Making Decisions and Solving Problems,Mental Processes – Updating and Using Relevant Knowledge,Work Output – Process Management,Work Output – Quality Improvement

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Analytical Thinking

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s analytical thinking skills.
The candidate’s flexibility and openness to learning.

Red Flags to Watch For:

The candidate’s poor analytical thinking skills.
The candidate’s lack of flexibility when it comes to learning.

Sample Answer:

When the company migrated to a new system, I had difficulty getting used to it but it didn’t stop me from persevering to learn. I also asked the help of my colleagues who willingly assisted me until I became really good at it.

Question Source: Unknown