Question: Describe a time when you were faced with an issue that would affect more than just your team. How did you handle the problem and did you involve the other stakeholders?

Alternative Question Phrasing:

Tell me about a problem you have had that would affect more than one department. How did you try to solve it?

Follow-up questions:

Who were involved and how did you get their cooperation?

Question Details:

Question Type:

Behavioral

Skills:

Basic – Critical Thinking,Basic – Monitoring (Making observations of self and environment)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Personality-Organization Fit,Self-Awareness

Work Activity (Task):

Interacting with Others – Coordinating the Work and Activities of Others,Mental Processes – Analyzing Data or Information,Mental Processes – Making Decisions and Solving Problems

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Adaptability/Flexibility,Analytical Thinking,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s interpersonal skills.
The candidate’s problem-solving skills.
The candidate’s critical thinking skills.

Red Flags to Watch For:

The candidate’s lack of interpersonal skills.
The candidate’s poor problem-solving skills.
The candidate’s poor critical thinking skills.

Sample Answer:

Once there was a vendor who did not deliver as expected. It has an impact on a major project that we were working on. I sounded the alarm and my colleagues helped me find an alternative.

Question Source: Unknown