Question: Explain how you would identify and deliver the type and quality of work demanded by your customers.

Alternative Question Phrasing:

How do you and your team identify and deliver the standards required by your customers?

Follow-up questions:

Question Details:

Question Type:

Skills:

Basic – Active Learning,Basic – Critical Thinking,Social – Coordination (Adjusting one’s own actions in relation to others),Social – Rapport Buiding/Relating and Connecting with others,Social – Service Orientation (Customer Service/Focus),Systems Analysis,Systems Evaluation

Abilities:

Cognitive – Deductive Reasoning

Other Factors:

Candidate Preparedness,Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Interacting with Others – Communicating with Persons Outside Organization,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Mental Processes – Analyzing Data or Information,Mental Processes – Organizing, Planning, and Prioritizing Work,Mental Processes – Processing Information,Work Output – Process Management,Work Output – Quality Improvement

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers,Interpersonal Relationships – Responsibility for Outcomes and Results of Others,Job Structure – Level of Responsibility (Impact of Decisions on Co-workers or Organization Results)

Work Style (Person-Job Fit):

Analytical Thinking,Attention to Detail,Cooperation,Persistence/Perseverance,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s preparedness about the company, their clients and the quality standards of these clients.
If the candidate has required soft skills to work with team.
If the candidate emphasized on planning and prioritizing techniques to meet the desired results.

Red Flags to Watch For:

If the candidate gives a general answer that they have heard it from others about the quality standards but have never taken that effort to study themselves.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions