Question: As a salesperson, how much does it affect you when a client or potential customer turns you down?

Alternative Question Phrasing:

Follow-up questions:

How do you prevent this from happening?

Question Details:

Question Type:

Behavioral

Knowledge:

Sales and Marketing

Skills:

Basic – Monitoring (Making observations of self and environment),Social – Coordination (Adjusting one’s own actions in relation to others)

Abilities:

Cognitive – Category Flexibility (Mental Flexibility)

Other Factors:

Direct Job Experience,Personality-Job Fit,Self-Awareness

Work Activity (Task):

Information Input – Monitor Processes, Materials, or Surroundings,Interacting with Others – Selling or Influencing Others

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Deal With External Customers

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Persistence/Perseverance

Question Frequency

Question Difficulty

What to look for in an answer:

The candidate’s sales management skills.
The candidate’s interpersonal skills.
The candidate’s persistence to accomplish goals.

Red Flags to Watch For:

The candidate’s poor sales management skills.
The candidate’s poor interpersonal skills.
Giving up easily.

Sample Answer:

It’s always frustrating whenever a client turns you down but you cannot let it stop you from achieving your goals. To make sure that this will not happen, you have to do proper research on the client and tailor-fit the sales presentation based on their needs.

Question Source: Unknown