Question: Describe a time when you managed to improve the performance of a team. What were the issues and how did you handle them?

Alternative Question Phrasing:

When did you get a team to improve its performance? What were the problems and how did you address them?

Follow-up questions:

Assuming you were just a member of the team.
Assuming you were the team leader.
Assuming you were the manager of the team.

Question Details:

Question Type:

Behavioral

Skills:

Basic – Monitoring (Making observations of self and environment),Complex Problem Solving,Management of Personnel Resources

Other Factors:

Personal Improvement (Growth),Personality-Job Fit,Personality-Organization Fit,Personality-Team Fit,Self-Awareness

Work Activity (Task):

Information Input – Identifying Objects, Actions, and Events,Information Input – Inspecting Equipment, Structures, or Materials (for Problem Identification),Information Input – Monitor Processes, Materials, or Surroundings,Interacting with Others – Assigning Tasks to Others (Delegation and Direction),Interacting with Others – Assisting and Caring for Others,Interacting with Others – Coaching and Developing Others,Interacting with Others – Communicating with Supervisors, Peers, or Subordinates,Interacting with Others – Coordinating the Work and Activities of Others,Interacting with Others – Developing and Building Teams,Interacting with Others – Establishing and Maintaining Interpersonal Relationships,Interacting with Others – Performance Management (Guiding, Directing, and Motivating Subordinates),Interacting with Others – Provide Consultation and Advice to Others,Mental Processes – Making Decisions and Solving Problems

Work Context (Person-Job/Team/Org Fit):

Interpersonal Relationships – Coordinate or Lead Others,Interpersonal Relationships – Work With Work Group or Team (As a member, not a leader)

Work Style (Person-Job Fit):

Achievement/Effort (Action/Result Orientation),Analytical Thinking,Approachability,Handling Ambiguity,Social Orientation (Work Alone vs Group Work)

Question Frequency

Question Difficulty

What to look for in an answer:

You are looking for the candidate’s problem solving skills.
If the candidate can design performance improvement plan.

Red Flags to Watch For:

If the candidate does not clearly outline what strategies they have implemented.

Sample Answer:

N/A

Question Source: https://www.totaljobs.com/advice/most-common-competency-based-interview-questions