> Describe a work system or process change that you initiated in the past. What worked and what did not work so well, and would you do any of them differently now?
> Describe a time when you did not give in to a customer’s insistence that you bend the rules just for them. What happened and how did you put up with the customer?
> Assuming you have a to-do list at your current or previous job, what is currently on top and the bottom of the list?
> Have you ever been passed over for a promotion for which you felt you were most qualified for? What did you do about it?
> Imagine this scenario: You are working on a case when an unexpected difficulty in the case suddenly prevents you from completing your work. What would you feel about it and what would you do about it?
