> Imagine this scenario: You are the manager of a department. Lately, your poorest performing staff member is having performance problems. How would you handle this?
> Describe a time when you had to work within a team with team members who could not get along with each other. How was the experience and did you do anything about the issues?
> Describe a time when you had to work through a thorny issue without your manager’s advice or direction. What did you do and how did it turn out?
> Describe a time when you went out of your way to find the root cause of a problem in order to fix it. What did you do, and how was it resolved?
> What is your approach to handling performance problems with your best employee? How would this approach differ with your worst employee?
> Describe a time when you had to deal with a customer complaint. What did you do and how did you resolve the complaint?
