> Describe a time when you used extra care and attention to make sure the person you were communicating with had fully understood your information.
> Describe a time when you simplified a piece of complex information so that you could better explain it to others.
> What would be your advice for a high-street cafe chain that is not doing well and looking for ways to improve?
> What would be your advice to a company with historically high revenues but still operating at a loss?
