> Give an example of how you are able to adapt your verbal communication style to suit different audiences.
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when you had to communicate bad news to your coworkers. How did you communicate this?
> What is your approach to giving a speech or presentation without being given much notice or preparation?
